Terms & Conditions
Effective Date: 1 October 2026
These Terms & Conditions (“Terms”) govern access to and use of Kaizen West, including coworking spaces, private offices, desks, meeting rooms, boardrooms, podcast facilities and related services.
By becoming a member, making a booking, accessing Kaizen West or using any of its facilities or services, you agree to be bound by these Terms.
1. About Kaizen West
Kaizen West is a coworking facility located in West Perth, Western Australia (“Kaizen West”, “we”, “us” or “our”).
Kaizen West provides a range of workspace and related services, including:
- Private offices
- Hot desks
- Dedicated desks
- Meeting rooms
- Boardroom facilities
- Podcast studio facilities
- Other services and facilities made available from time to time
The specific facilities, services, access hours and inclusions available to you depend on your membership type, booking or service agreement.
2. Memberships and Bookings
Memberships and bookings are subject to availability and the applicable membership or booking conditions.
Your membership may include access to specific facilities, services or areas of Kaizen West. Facilities not included in your membership may require a separate booking or additional payment.
Memberships may include, but are not limited to:
Private Offices
Private office members may receive access to their allocated office and relevant common areas in accordance with their membership agreement.
Private office members are provided with 24/7 access.
Dedicated Desks
Dedicated desk members receive use of their allocated desk or workspace in accordance with their membership agreement.
Dedicated desk members are provided with 24/7 access.
Hot Desks
Hot desk members may use available shared workspace during the access hours applicable to their membership.
Hot desk users do not have exclusive rights to a particular desk unless otherwise agreed.
Meeting Rooms
Meeting rooms must be booked through the Kaizen West booking system or by another method approved by Kaizen West.
Bookings are limited to the time reserved. Members must vacate the room promptly at the end of their booking so that the next user can access the space.
Boardroom
Boardroom access is available by booking only.
24/7 access to the boardroom is not generally provided. Access is available during the specific time period booked and subject to any building access requirements.
Podcast Studio
Use of the podcast studio is subject to booking availability and any specific studio rules communicated by Kaizen West.
Users are responsible for leaving the studio in an appropriate condition after use and for reporting any damage or equipment issues promptly by submitting a ticket through the member portal.
3. Access to Kaizen West
Access rights vary according to membership type.
24/7 access may be provided to eligible private office members and members with residential/dedicated desk arrangements where specifically included in their membership.
24/7 access is not automatically available to all members.
Where a member has access to a facility only during a booked period, access is limited to the relevant booking time.
Members must not provide their access credentials, access cards, keys, codes or other access methods to another person without written permission from Kaizen West.
Kaizen West may suspend or deactivate access where reasonably necessary for security, safety, unpaid fees, misuse of the premises or breach of these Terms.
4. Member Accounts and the Kaizen West Platform
Members are required to create an account on the Kaizen West membership and booking platform.
Members are responsible for:
- Providing accurate and current information;
- Keeping account information up to date;
- Keeping login credentials confidential;
- Not allowing another person to use their account;
- Notifying Kaizen West promptly of any unauthorised access or suspected security issue.
The platform may be used for membership management, bookings, payments, communications, access management and other services.
Kaizen West may update, replace or modify the platform from time to time.
If the platform is temporarily unavailable, Kaizen West may provide alternative methods for bookings, payments or access where reasonably practicable.
5. Fees and Payments
Membership fees and other charges depend on the membership type, booking or service selected.
The applicable price, payment frequency and payment terms will be communicated to the member before or at the time of purchase or membership commencement.
Depending on the membership or service, payments may be made:
- Monthly;
- Weekly;
- In advance;
- Per booking;
- By recurring payment; or
- By another payment method approved by Kaizen West.
Members are responsible for paying all amounts due by the applicable due date.
Where a payment fails, Kaizen West may contact the member to arrange payment and may restrict access to services where permitted by the applicable agreement and law.
Any additional charges, including approved room bookings, additional services, damage charges or other agreed fees, will be communicated to the member.
6. Cancellation and Termination
Cancellation and notice requirements depend on the relevant membership or booking.
The cancellation terms applicable to a member will be provided when the membership or service is purchased.
Kaizen West may terminate or suspend a membership where a member:
- Fails to pay amounts due;
- Seriously or repeatedly breaches these Terms;
- Engages in unlawful, threatening, abusive or dangerous conduct;
- Misuses Kaizen West facilities or equipment;
- Allows unauthorised persons to access restricted areas; or
- Creates a significant risk to the safety, security or wellbeing of other members, staff or visitors.
Where appropriate, Kaizen West will provide notice and an opportunity to remedy a breach before termination.
Nothing in these Terms excludes or limits any rights a member may have under applicable law.
7. Meeting Room and Facility Bookings
Bookings are subject to availability.
Members must use facilities only for the purpose for which they have been booked.
A member must not:
- Exceed the permitted occupancy;
- Use a facility outside the booked period;
- Prevent another member from using a facility they have booked;
- Leave personal belongings in a shared facility after the booking;
- Bring prohibited or dangerous materials into the facility; or
- Use a facility for an unlawful purpose.
Kaizen West may charge additional fees where a member uses a facility beyond the booked period or causes damage requiring repair or additional cleaning, subject to applicable law.
8. Guests and Visitors
Members may invite guests to Kaizen West subject to any visitor requirements communicated by Kaizen West.
Members are responsible for their guests while they are on the premises.
Guests must comply with all reasonable Kaizen West rules and instructions.
Members must not provide their personal access credentials to guests.
Kaizen West may restrict visitor access where reasonably necessary for security, safety, capacity or operational reasons.
9. Conduct and Community Standards
Kaizen West is a shared professional environment.
Members must behave respectfully towards other members, guests, staff, contractors and visitors.
Members must not engage in behaviour that is:
- Threatening;
- Abusive;
- Harassing;
- Discriminatory;
- Intimidating;
- Violent;
- Illegal; or
- Unreasonably disruptive to other users of the space.
Members must respect the privacy, property and workspace of other members.
Kaizen West may take reasonable action where conduct negatively affects the safety, security or professional environment of the community.
10. Noise and Shared Spaces
Members must be considerate when using shared areas.
Calls, meetings, recordings and other activities must be conducted in a manner that does not unreasonably interfere with other members.
Members should use meeting rooms, phone booths or other designated spaces where appropriate for activities that may create significant noise or disruption.
11. Cleanliness and Care of the Premises
Members must keep their workspace and shared facilities reasonably clean and tidy.
Food and beverages must be handled appropriately and any spills or mess must be cleaned promptly.
Members must not intentionally damage, alter or interfere with Kaizen West property, furniture, equipment, fixtures, fittings or technology.
Any damage should be reported to Kaizen West as soon as reasonably practicable.
A member may be responsible for reasonable costs associated with damage caused by the member or their guest, subject to applicable law.
12. Personal Property
Members are responsible for their own personal belongings, documents, equipment and valuables.
Kaizen West does not guarantee the security of personal property left on the premises.
Members should not leave valuable or sensitive items unattended.
Kaizen West is not responsible for loss or theft of personal property except to the extent liability cannot lawfully be excluded.
13. Technology and Internet
Wi-Fi and other technology services are provided for reasonable business and personal use.
Members must not use Kaizen West’s network or technology systems to:
- Engage in unlawful activity;
- Access or distribute malicious software;
- Attempt to gain unauthorised access to systems or accounts;
- Interfere with network security;
- Conduct activity that unreasonably affects other users; or
- Engage in activity that breaches applicable law.
Internet and technology services may occasionally be unavailable due to maintenance, technical issues or circumstances outside Kaizen West’s reasonable control.
14. Security and Surveillance
Kaizen West may use security systems, access-control systems and CCTV or other security measures at the premises where permitted by law.
These measures may be used for purposes including:
- Protecting members and visitors;
- Protecting property;
- Managing building access;
- Investigating incidents; and
- Maintaining security.
Further information about the collection and handling of personal information is set out in the Kaizen West Privacy Policy.
15. Health, Safety and Emergencies
Members must comply with reasonable health and safety directions given by Kaizen West, building management or emergency personnel.
Members must not interfere with fire safety equipment, emergency exits, alarms, security equipment or other safety systems.
Emergency exits and accessways must remain clear at all times.
Members must immediately report any serious safety hazard, injury, incident or security concern to Kaizen West.
16. Prohibited Activities
Members must not use Kaizen West for any unlawful or prohibited activity.
Without limiting the above, members must not:
- Store dangerous or hazardous materials;
- Engage in illegal activities;
- Conduct activities that create an unreasonable safety risk;
- Bring weapons onto the premises where prohibited by law or building rules;
- Interfere with building systems or security systems;
- Damage or tamper with property;
- Use the premises for activities that breach applicable laws or regulations; or
- Conduct activities that materially interfere with other members’ reasonable use of the space.
17. Business Activities
Members are responsible for ensuring that their own business activities comply with all applicable laws, licences, registrations, permits and professional obligations.
Kaizen West does not provide legal, financial, tax, accounting, business or professional advice unless expressly agreed otherwise.
Membership of Kaizen West does not create a partnership, joint venture, agency, employment relationship or other legal relationship between Kaizen West and a member.
18. Mail and Deliveries
Members are welcome to have parcels and deliveries sent to the coworking space. However, we do not provide a mail handling service and accept no responsibility or liability for any lost, damaged, delayed or misdelivered items.
19. Intellectual Property
Members retain ownership of their intellectual property and materials.
Members must not use Kaizen West’s name, logo, branding, photographs, intellectual property or other proprietary material without permission.
Members must also respect the intellectual property and confidential information of other members.
20. Confidentiality and Privacy
Members may encounter confidential information belonging to other businesses or individuals while using Kaizen West.
Members must respect the confidentiality of information that is clearly confidential or that a reasonable person would understand to be confidential.
Members must not photograph, record, copy, distribute or disclose another person’s confidential information without permission.
Kaizen West handles personal information in accordance with its Privacy Policy and applicable privacy laws.
21. Photography, Recording and Content
Members may take photographs, record audio or video within Kaizen West provided that they respect the privacy and rights of other members, guests and staff.
A member must not record another person without appropriate permission where required by law.
Commercial filming, professional photography or significant production activities may require prior approval from Kaizen West.
22. Podcast Studio and Recording
Users of the podcast studio are responsible for ensuring that their content complies with applicable laws and does not infringe the rights of others.
Kaizen West does not assume responsibility for the content created or recorded by users.
Users are responsible for ensuring that they have all necessary permissions, licences, releases and rights relating to people, music, images, recordings, brands or other materials used in their production.
23. Alcohol, Smoking and Drugs
Smoking and vaping are not permitted inside the premises and must comply with applicable laws and building rules.
Illegal drugs are strictly prohibited.
Alcohol may only be consumed where expressly permitted by Kaizen West and where all applicable laws, licences, building rules and responsible-service requirements are complied with.
24. Children and Minors
Children and minors may only access Kaizen West where permitted by Kaizen West and where appropriately supervised.
Members are responsible for ensuring that any children accompanying them behave safely and do not interfere with other members or the operation of the premises.
25. Building Access and Security
Members must ensure that doors, gates and access-controlled areas are properly secured after entry or exit where required.
Members must not allow unauthorised persons to follow them into secure areas.
Lost access cards, keys or other access devices must be reported immediately.
Kaizen West may charge a reasonable replacement fee for lost or damaged access devices where applicable and permitted by law.
26. Temporary Closure or Changes to Facilities
Kaizen West may occasionally need to close or restrict access to part of the premises for maintenance, repairs, emergencies, cleaning, building requirements, safety reasons or other circumstances.
Where reasonably practicable, Kaizen West will provide advance notice of planned closures.
Kaizen West may make reasonable changes to facilities, furniture, layouts, operating procedures or services from time to time.
Where a change materially affects a paid service or membership, Kaizen West will provide appropriate notice and any rights available under applicable law will continue to apply.
27. Liability
Kaizen West will provide its services with the care and skill required by applicable law.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Subject to the above, members are responsible for their own actions, belongings, guests and use of Kaizen West facilities.
Members should take reasonable precautions to protect their personal property, confidential information, devices and business materials.
28. Indemnity
To the extent permitted by law, a member may be responsible for loss or damage suffered by Kaizen West as a result of the member’s unlawful conduct, intentional misconduct, negligence or material breach of these Terms.
Nothing in this clause requires a member to compensate Kaizen West for loss to the extent that doing so would be contrary to applicable law.
29. Force Majeure
Kaizen West will not be responsible for failure or delay in providing services where the failure or delay is caused by circumstances outside its reasonable control, including natural disasters, power failures, telecommunications failures, building emergencies, government restrictions, industrial action or other events beyond reasonable control.
Where reasonably practicable, Kaizen West will communicate significant disruptions to members.
30. Changes to These Terms
Kaizen West may update these Terms from time to time.
Where changes are material, Kaizen West will provide reasonable notice before the changes take effect.
Changes will not remove or restrict rights that cannot lawfully be excluded or restricted.
Continued use of Kaizen West following the effective date of updated Terms may constitute acceptance of the updated Terms where permitted by law.
31. Complaints and Disputes
Members are encouraged to contact Kaizen West as soon as possible if they have a complaint or concern.
Kaizen West will make reasonable efforts to resolve complaints promptly and fairly.
Nothing in these Terms prevents a member from exercising any rights available under applicable Australian Law or contacting the relevant consumer protection or regulatory authority.
32. Governing Law
These Terms are governed by the laws of Western Australia.
The parties submit to the jurisdiction of the courts of Western Australia and applicable Commonwealth courts.
33. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
34. Entire Agreement
These Terms, together with the member’s applicable membership agreement, booking confirmation, pricing information, policies and other documents expressly incorporated into the membership, form the agreement between Kaizen West and the member in relation to the relevant services.
If there is an inconsistency between these Terms and a specific written membership agreement, the specific agreement will apply to the extent of the inconsistency, unless otherwise stated.
Contact Us
For questions regarding these Terms, memberships, bookings or the use of Kaizen West facilities, please contact:
Kaizen West
Email: info@kaizenwest.com.au
Website: www.kaizenwest.com.au
Member Acknowledgement
By creating an account, purchasing a membership, making a booking or accessing Kaizen West, you acknowledge that you have read and agree to these Terms & Conditions and any applicable membership-specific terms.
Terms & Conditions Version: V1
Effective Date: 1 October 2026
